Ascendant Lifts & Escalators are delighted to bring you news of another successful lift modernisation for a well-known high street retailer at one of their stores in North Wales.

We were approached by our client as they were looking to take over a new store in Mold, North Wales. Whenever our client is looking to increase their store portfolio, they involve us at a very early stage. We liaise with the managing agent on behalf of our customer and attend the stores to carry out a detailed survey of the existing lift equipment.

This is invaluable for our customer as it ensures that they do not take on new properties and then discover the lift is old, unreliable, and non-compliant to modern standards. Our upfront survey allows them to budget accordingly and often they get a contribution from the landlord to have the lift upgraded or modernised.

Following our survey in Mold we discovered that the lift was a goods only lift installed in the 1960’s and totally unsuitable for my client going forward as it would not give the reliability needed to open a new store. This was fed back to our client, and we discussed a modernisation package which would give the lift another 15 years reliability.

After we did our survey, we contacted our control panel manufacturer to obtain costs for the upgrade works. We then provided our modernisation proposal which included a modern UK supported control system which was open protocol and included a built-in fault logger. The new control system also had a number of energy saving options which added further benefit to the customer.

Once we presented our proposal, we were instructed to carry out all the works we recommended to make the lift safe, reliable, and up to a modern standard.

From receipt of order, we were on site within 3 weeks and completed all works on time and within budget.

Following completion of the works the client moved into their new premises and experienced zero problems with the lift whilst moving in and fitting out the new store.

The customer has now been in their new store 3 months without a single issue with their lift to the delight of the staff in store and the property team at head office.

Should you need any assistance for any modernisation project of if you are thinking about taking on a new premises that has a lift installed why not contact Ascendant Lifts & Escalators who will be happy to assist – we may help you avoid costly repair bills moving forward.

Why not contact us today via head.office@ascendantlifts.co.uk or on 0800 599 9177 or alternatively visit our website www.ascendantlifts.co.uk

Ascendant Lifts are delighted to welcome our latest hire Nicola Thomas to our servicing department. Nicola brings with her a wealth of experience working within a service department, after having worked for one of the leading fire security companies in the area.

The aim of the addition of Nicola is to strengthen our administration service team after having previously worked in a fast paced service department and offering an outstanding level of customer service.

Welcome aboard Nicola – we look forward to a long standing relationship over the coming months and years!

Here at Ascendant Lifts & Escalators we pride ourselves on our outstanding level of customer service whether you are having a service or repair!

Would you like to be our next satisfied customer, experiencing nothing short of 5* service? Then give us a call!

From our offices across both the North-East & North-West  we can provide advice and support and all types of lifts and equipment. If you feel that Ascendant Lifts & Escalators are able to assist please contact us on 0800 599 9177 or e-mail head.office@ascendantlifts.co.uk or visit our website www.ascendantlifts.co.uk

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Ascendant Lifts & Escalators pride ourselves on our rapid response at all times for all lift call outs or lift repairs, whether it’s a routine breakdown or a passenger entrapment.

When our engineers attend site for a call out, they are not only tasked with diagnosing the fault and returning the lift into service, but also with investigating the root cause of the problem. Often, it’s only the symptoms that are treated, which leaves room for the fault to occur again and again, costing you time and money.

As our highly qualified (minimum NVQ Level 3) and experienced lift engineers investigate the cause of the problem and deal with the underlying fault, it reduces the need for return visits and ultimately will save our clients time and money.

Due to the experience of our lift engineers, we are often able to diagnose and fix faults on the first visit, which coincides with our first-time fix policy.

We can service, repair or modernise all makes and types of lifts including passenger lifts, goods lifts, platform lifts, step lifts, service lifts and goods only lifts.

All lift repairs are carried out using open protocol lift parts, allowing you to work with any service provider in future. We offer our clients many features and benefits including:

• Traditional Lift Maintenance
• 24/7 365 coverage
• First Time Fix Policy
• Open Protocol Policy
• Highly qualified and experienced lift engineers
• Rapid Response to lift breakdowns
• Dedicated account manager

Ascendant Lifts & Escalators are industry experts and specialise in lift service and maintenance, lift repairs as well as lift modernisations and refurbishments.

From our regional offices we can provide advice and support and all types of lifts and equipment. If you feel that Ascendant Lifts & Escalators are able to assist please contact us on 0800 599 9177 or e-mail head.office@ascendantlifts.co.uk or visit our website www.ascendantlifts.co.uk

Ascendant Lifts & Escalators are delighted to announce that we have secured a lift maintenance agreement with a further education establishment based Leeds.

Having completed a complex tender process, we are due to start providing our traditional lift maintenance to them from the 1st August 2022.

During the tender process, we not only provided the pricing for the number of lift maintenance visits they requested, but also a number of different options to allow them to choose the package that was most suited to the usage of the lifts on site.

Our willingness to work with the client and demonstrating how we have a flexible approach to the lift maintenance made us stand out from our competitors during the lift maintenance tender.

After discussing the needs and usage of all the individual lifts on site the client decided upon a bespoke maintenance agreement whereby we offered 2, 4 and 6 traditional lift maintenance visits per annum dependant on the age, usage and condition of the existing lift.

Our bespoke lift maintenance package will reduce the need for call outs and breakdowns, and maximising the up-time of the lifts on site.

They decided to choose Ascendant Lifts Ltd for a number of reasons, including;

• Traditional lift maintenance
• Dedicated account manager
• Quick response to call-outs / breakdowns (1 – 4 hours)
• Highly qualified Level 3 NVQ service & repair engineers
• Open protocol parts policy
• Dedicated hands on technical manager
• Availability of Directors to respond to client needs when required

A mobilisation meeting had already been agreed to discuss the smooth implementation of the lift maintenance regime as well as a number of lift repairs.

We look forward to starting to work with the client and hope this can continue for many years.

If you are looking for a lift maintenance contract, why not contact us?

We can also help with lift modernisations / refurbishments and lift repairs, along with lift repairs.

We provide these services to clients throughout the UK supported by our Head Office in Gateshead supported by Regional Offices in the North West and Midlands.

Why not contact us today to see how Ascendant Lifts and Escalators can help you today. Please get in touch via head.office@ascendantlifts.co.uk or call us on 0800 599 9177