Yvonne’s role is to head and to lead the Northwest team. She manages the overall operation and I am responsible for the effective and successful management of staff, productivity, quality control, regulatory issues and any safety measures as established throughout the business.

Yvonne enhances the operational procedures, systems, and principles in information flow and management, business processes, management reporting, and look for opportunities to expand systems.

She is also responsible for carrying out supervisory responsibilities in accordance with the company’s policies. My duties may include recruitment; training/coaching/mentoring new and existing employees; planning, assigning, and directing work; authoring and discussing with employee’s performance appraisals; addressing employee performance and corrective action plans; employee motivation and rewards. I also play a key part in organising the budget of the company in collaboration with the director.