Lift Maintenance Win – Ipswich

Ascendant Lifts & Escalators – Lift Maintenance Win in Ipswich.

Ascendant Lifts & Escalators are absolutely delighted to bring to our latest news story. Following a competitive tender process, we are thrilled to announce we have been awarded the ongoing lift and escalator maintenance and repair agreement for the leading shopping centre in Ipswich.

Our agreement is to look after the shopping centres 3 escalators and 5 lifts on a 24/7 basis for all reactive and PPM works.

We were awarded the lift maintenance agreement not solely on price but our fantastic and unique service we can offer our clients. As our engineers are highly experienced and competent, we have the necessary skillset to work on a wide variety of equipment which makes us the ideal contractor to take on any lift maintenance portfolio.

As our business was formed in 2003, we have built an outstanding reputation based on delivering first class customer service coupled with cost effective lift engineering expertise. This stands us out from the crowd and makes us an idea partner for clients across the UK.

Operating from our head office in Newcastle supported by regional offices in Manchester and the Midlands are we have engineers strategically placed to be deliver on our promises.

We offer traditional lift and escalator maintenance which means our engineers typically spend more time on site resulting in better value for money for our clients as well as less down time for the lifts and escalators that we maintain.

Why not contact Ascendant Lifts & Escalators today to see how we can help. We not only provide lift maintenance services we can help by providing support for lift repairs, lift modernisation or lift upgrades as well as new lift installations.

We can be contacted 24/7 on 0800 599 9177 or alternatively via e-mail

Breaking News!

Ascendant Lifts & Escalators are delighted to announce the completion of a further modernisation project on behalf of one of our long-standing clients in the care sector.

We originally attended site for a routine breakdown to the main lift within the home – our technicians diagnosed a fault with the main controller processor so unfortunately the lift had to be left out of service.

The information was fed back to our repair sales team back at our head office in Gateshead. After an extensive search via our trade partners, it was found that the original Spanish manufacturer had ceased trading and we were unable to get a replacement processor board.

We informed our client of the situation and advised that the only realistic option would be to carry out a control panel modernisation which would guarantee long term reliability.

Our surveyor re-attended site and carried out a detailed survey which we sent to our trade suppliers. We then submitted our proposal to the client for the complete modernisation package which included an open protocol energy efficient control system with built in fault logger, new car operating panel, complete rewire, new landing operating panels and indicators as well as several health and safety upgrades.

All the equipment we proposed was from UK suppliers with dedicated technical support that have spare parts readily available – this is vitally important for our clients in the care sector as it is vital that when lifts are isolated parts can be sourced quickly and easily.

From receipt of order, we turned around this project quickly and we were on site within 2 weeks to carry out the works contained within our lift modernisation tender. Our Technical Manager then attended and carried out his testing and commissioning works before it was handed back over to the client.

The works were completed ahead of schedule and within budget to the delight of the client.

Should you require any lift modernisation or upgrade works or if you need any lift repairs then please contact Ascendant Lifts today. We operate through out the UK from our head office in Gateshead supported by regional offices in Manchester and the Midlands.

You can get in touch via our website or via e-mail alternatively on 0800 599 9177 where a member of our dedicated team will be on hand to support.

Breaking News!

Ascendant Lifts & Escalators – New Maintenance Win – Liverpool.

Ascendant Lifts & Escalators are pleased to announce they have been awarded a prestigious lift maintenance agreement for a new client in the heart of the world-famous City of Liverpool.

Prior to the contract being awarded we attended site and carried out a comprehensive free of charge survey of the lift equipment – this allowed us to advise the client exactly which type of maintenance agreement would be most beneficial to them.

Once we had submitted our tender the client was delighted as not only was our proposal better for them economically, but it also gave them exactly the right type of lift maintenance regime that suited their site.

This lift maintenance agreement will see us once again offering our traditional lift maintenance contract for the passenger lift on site, which will help cut down on callouts and repairs.

Our highly skilled and qualified team of engineers spend a longer time on site servicing each individual piece of equipment – the longer we spend on site the less likely it will be that the client will have to call us out for a lift breakdown.

Our traditional lift maintenance coupled with our first-time fix policy sets us apart from the crowd and allows us to deliver exceptional customer service across the UK.

Once we have carried out a lift maintenance visit, our dedicated after sales team provide a report to each client in a “traffic light” format which details items that require urgent attention and items that can be budgeted for.

Why not see whether Ascendant Lifts & Escalators can assist with any of your lift engineering needs. Please contact us via e-mail or on 0800 599 9177 or alternatively visit the website at

Ascendant goes platinum with royal celebrations!

This weeks sees her majesty the Queen become the first British Monarch to celebrate a Platinum Jubilee after 70 years’ service!

Both our North East & North West office decided to mark this fabulous occasion with some very royal celebrations! Dressed in our finest red, white & blue attire we all contributed to a Royal buffet, fit for a Queen!

See our social media pages for photos from both offices….you may notice a few royal faces!

Pictured above: Staff from our Gateshead office